How to claim a refund the right way with EZOT if approaching the seller didn’t solve your issue.
All refunds are according to vendor refund policy. So check the vendor policy before you proceed to checkout.
If you find on the seller refund tab, the seller has not added a refund policy. Please contact the seller to discuss their policy. Request to have the policy added on their refund policy tab.
It’s important to check vendor/seller policies before you place an order to avoid any problems with your order.
By not reading the vendor policy tab before you place an order makes you fully responsible for any problems related to not reading product details and conditions. As you had the chance to make that decision based on what the vendor has put into his/ her policies. Here, we will not interfere between you and the seller if you did not read the seller’s policies tab. It will be up to the vendor to decide the ultimate solution to your issue.
If you feel the seller made a mistake in any part of the trade, you may get in touch with EZOT. Use the contact form to contact EZOT whenever you want to escalate a problem you’re facing.
Everyone involved is important to us. We will always uphold justice and the truth whenever we take part in a seller and buyer dispute.
We will base our decision on the detailed information both sides give us.
In no way we will side with anyone except in a truthful manner.
We ask all parties involved to be honest. In order for us to give a fair judgement, we need everyone involved to be fair with themselves and others.
We will do our best to monitor items that come on the site to ensure buyers’ satisfaction with their purchases and to ensure a trustworthy environment for all users of EZOT.
All Refund will be granted as store credits. You can use your credit anytime you want.